Returns & Exchanges

We want you to be confident in every purchase from Blue Peak Solutions. If something isn’t right, here’s how returns and exchanges work.

Return Window

You may request a return within 7 days of receiving your order. Items returned after 7 days will not be accepted unless they are covered by a manufacturer warranty.

Eligibility

To be eligible for a return, an item must be:

• In its original condition — unused and undamaged
• In its original packaging with all accessories included
• Accompanied by proof of purchase (order number or receipt)

Defective or Wrong Item

If you receive a defective product or the wrong item, we’ll replace it free of charge or issue a full refund — including any delivery fees. Please contact us within 48 hours of delivery so we can verify the issue and arrange a pickup.

Change of Mind

If you’d like to return an item simply because you changed your mind, that’s fine — provided the item meets the eligibility requirements above. The cost of return shipping is covered by the customer in this case.

Items We Cannot Accept

• Earphones, headphones, and other personal-use audio devices once unsealed (for hygiene reasons)
• Items with broken seals, scratches, or signs of physical damage from use
• Items missing accessories, manuals, or original packaging
• Software, screen protectors, and other consumables once opened

How to Initiate a Return

1. Email support@bluepeak.com with your order number and reason for return
2. We’ll respond within one business day with next steps
3. Once approved, send the item back or schedule a pickup with our courier
4. We’ll inspect the item on arrival and process your refund or replacement within 5 business days

Refunds

Refunds are issued to your original payment method. For orders paid on delivery, refunds are issued via bank transfer once we receive your account details.